PRIVACY POLICY
Last Updated: April 20, 2026
Gwyn & Sons Painting | gwynandsons.com | Glenside, PA
1. Introduction and Scope
Gwyn & Sons Painting ("Company," "we," "us," or "our") is a painting and home services company operated under Arbuta Holdings LLC, registered in the Commonwealth of Pennsylvania. We operate the website located at gwynandsons.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit our Site, contact us for services, or otherwise interact with us.
This Privacy Policy applies to all information collected through our Site, through our SMS and email communications, and through any related services, sales, or marketing interactions. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our Site immediately.
We are committed to protecting your privacy and maintaining the trust of our customers, prospects, and website visitors. This policy is designed to comply with applicable United States federal and Pennsylvania state privacy laws.
2. Information We Collect
We collect information in several ways depending on how you interact with us:
Information You Provide Directly: When you submit a contact form, request a free estimate, schedule an appointment, or communicate with us by phone or email, you may provide us with your full name, home or business address, email address, phone number, description of your painting or home services project, preferred contact method and timing, and any other information you voluntarily share.
Information Collected Automatically: When you visit our Site, we and our third-party service providers may automatically collect certain technical information, including your IP address and approximate geographic location, browser type and version, operating system, referring website or search terms, pages viewed and time spent on each page, links clicked, and date and time of your visit. This information is collected through cookies, web beacons, pixel tags, and similar tracking technologies as further described in our Cookie Policy.
Information from Third Parties: We may receive information about you from third-party sources such as advertising platforms (including Meta/Facebook), lead generation services, or referral partners. We handle all such information in accordance with this Privacy Policy.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
Service Delivery: To respond to your inquiries, provide quotes and estimates, schedule and perform painting and home services, communicate about ongoing or completed projects, and process any transactions related to our services.
Communications: To send appointment confirmations, reminders, follow-up messages, and satisfaction surveys via email and SMS. To send marketing communications about our services, promotions, and seasonal offers, where permitted by law and subject to your consent.
Business Operations: To operate, maintain, and improve our website and services, to monitor and analyze usage patterns and trends, to detect and prevent fraud or other illegal activities, to enforce our Terms of Use, and to comply with legal and regulatory obligations.
Analytics and Marketing: To measure the effectiveness of our marketing campaigns, to understand customer acquisition channels, and to improve our advertising targeting and messaging on platforms including Google and Meta.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests. To establish, exercise, or defend legal claims.
4. SMS Text Messaging
By providing your phone number and submitting our contact form, you expressly consent to receive SMS text messages from Gwyn & Sons Painting at the phone number provided. Our SMS program is called Gwyn & Sons Painting Text Alerts.
Messages we send may include appointment reminders and confirmations, estimate follow-ups, project status updates, review requests following completed services, and occasional promotional messages about our services.
Message frequency varies based on your interactions with us. Standard message and data rates may apply based on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.
To opt out of SMS communications at any time, reply STOP to any message from us. You will receive a confirmation of your opt-out and will no longer receive messages unless you re-subscribe. To get help, reply HELP or contact us at [email protected].
You are not required to consent to SMS communications as a condition of receiving our services.
5. Sharing and Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
Service Providers: We share information with trusted third-party vendors and service providers who perform services on our behalf, including customer relationship management (CRM) and communication platforms, scheduling and appointment software, website hosting and analytics providers, email marketing platforms, and advertising platforms such as Google and Meta. These service providers are contractually obligated to use your information only as directed by us and to maintain appropriate security measures.
Business Transfers: If Gwyn & Sons Painting or Arbuta Holdings LLC is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site if such a transfer occurs and your information becomes subject to a different privacy policy.
Legal Requirements: We may disclose your information if required to do so by law, subpoena, court order, or other governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically, we retain customer contact and project information for up to five (5) years following your last interaction with us to support warranty claims, legal compliance, and future service requests. We retain website analytics data for up to two (2) years. Marketing communications and consent records are retained for as long as necessary to demonstrate compliance with applicable law.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention practices.
7. Data Security
We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encrypted data transmission using SSL/TLS technology, access controls limiting who within our organization can access personal information, regular review of our information collection, storage, and processing practices, and use of reputable third-party platforms with their own robust security certifications.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that may compromise your information, we will notify you as required by applicable law.
8. Third-Party Websites and Services
Our Site may contain links to third-party websites, including our social media profiles, review platforms such as Google Business Profile and Yelp, advertising partners, and other external resources. These third-party sites have their own independent privacy policies, and we have no responsibility or liability for their content or activities. We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link on our Site does not imply our endorsement of that site or its privacy practices.
9. Children's Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have inadvertently collected information from a child under 13, please contact us immediately at [email protected].
10. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information: the right to access and receive a copy of the personal information we hold about you, the right to request correction of inaccurate or incomplete information, the right to request deletion of your personal information subject to certain exceptions, the right to opt out of marketing communications at any time, and the right to opt out of SMS communications by replying STOP.
To exercise any of these rights, please contact us at [email protected] or by mail at the address below. We will respond to your request within a reasonable time and in accordance with applicable law. We may need to verify your identity before processing your request.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by sending an email to the address associated with your account or inquiry, by posting a prominent notice on our Site, or by updating the "Last Updated" date at the top of this policy. Your continued use of our Site or services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Gwyn & Sons Painting | Arbuta Holdings LLC
Glenside, PA 19038, United States
Email: [email protected]
Phone: (267) 318-2159
Website: gwynandsons.com